Our public monitoring portal below shows the availability status of VANguard's services in real-time.

The portal is useful for agency support desks to verify service status prior to logging a call with VANguard. If a service is unavailable, all agencies consuming the service will be notified with a System Advice Message (SAM) indicating the anticipated down-time.

 

Contact VANguard...

VANguard provides core support from Monday - Friday from 8am – 6pm (excluding Australian National Public HolidaysExternal link). Non-core support is provided from Monday - Friday from 6pm – 8am, and all day Saturday and Sunday.

For technical support, VANguard can be contacted via phone on (02) 6213 7007 or 1800 000 384, or via email on ServiceDesk@industry.gov.au.

You can also get in touch with VANguard via our Contact Us page.